Job Description
Are you ready to launch a rewarding career in technology?
NovaTech Solutions is looking for motivated, tech-savvy individuals to join our growing team as an Entry Level IT Support Specialist. If you are eager to learn, solve problems, and help people work better, we want to hear from you. We offer comprehensive training and a clear path for professional growth in the heart of Miami.
Why Join Us?
- Modern Environment: Work in a cutting-edge tech hub in Downtown Miami.
- Career Growth: We invest in our employees with mentorship and certification support.
- Competitive Benefits: Health insurance, paid time off, and retirement planning.
The Role:
As an Entry Level IT Support Specialist, you will be the first point of contact for our internal employees, providing top-tier technical support to ensure business continuity. This is a fantastic opportunity for someone looking to break into the IT industry with no prior experience required.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Assist with the setup, configuration, and troubleshooting of laptops, printers, mobile devices, and network peripherals.
- Maintain accurate records of IT tickets and issues using our ticketing system (e.g., JIRA, ServiceNow).
- Conduct regular inventory checks of IT assets and assist in the deployment of new equipment.
- Install, update, and patch operating systems and software applications across the organization.
- Collaborate with the senior IT team to identify trends in technical issues and improve internal processes.
Qualifications
- A Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
- Basic understanding of computer hardware components (CPU, RAM, storage, peripherals).
- Familiarity with Microsoft Windows operating systems and Office 365 productivity suite.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Eagerness to learn new technologies and obtain industry-recognized certifications (e.g., CompTIA A+).
- Valid driver’s license and ability to travel to client sites within the Miami metropolitan area.