Job Description
Launch your IT career with Omaha Tech Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in the heart of Omaha's thriving tech hub. No prior experience required – we provide comprehensive training and mentorship to help you grow. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with cutting-edge technology while serving local businesses.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic security protocols
- Document support tickets and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technology and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to learn new technologies and certifications
- Valid driver's license for occasional on-site visits