Job Description
Launch your IT career with TechSolutions Inc., a leading tech firm in Sacramento's thriving innovation hub. We're seeking passionate entry-level professionals to join our dynamic IT support team. As an IT Support Specialist, you'll be the first point of contact for technical issues, ensuring seamless operations across our organization. What you'll gain: Hands-on experience with enterprise systems, mentorship from senior engineers, and a clear path to career advancement. Why Sacramento? Benefit from California's tech growth while enjoying a lower cost of living than Bay Area counterparts.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory accounts and permissions
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor security protocols and implement best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Valid California driver's license (occasional site visits required)