Job Description
Are you ready to kickstart your IT career in Louisville? TechSolutions Louisville is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. As a key player in our IT department, you'll provide critical technical support to our growing client base while gaining hands-on experience in network administration, cybersecurity, and system maintenance. Enjoy a collaborative work environment with mentorship opportunities and competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols including data backup and system updates
- Document IT procedures and maintain accurate service logs
- Collaborate with senior engineers on complex technical resolutions
- Support office equipment maintenance and AV systems
- Participate in IT infrastructure projects as assigned
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Customer service experience with strong communication skills
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Problem-solving aptitude and ability to learn new technologies quickly
- Valid driver's license for occasional off-site support