Job Description
Join TechSolutions Inc., Oklahoma City's premier IT innovator, as we launch the careers of tomorrow's tech leaders. This entry-level IT Support Specialist role offers hands-on experience in enterprise systems, network infrastructure, and cybersecurity protocols. Our dynamic team provides mentorship, certification pathways, and opportunities for rapid advancement. If you're passionate about technology and eager to grow in a collaborative environment, this is your gateway to a rewarding IT career in Oklahoma's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ workstations
- Manage Active Directory user accounts and permissions in hybrid environment
- Install, configure, and troubleshoot Windows 10/11 and macOS systems
- Monitor network infrastructure using SolarWinds and ServiceNow platforms
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols including endpoint protection management
- Collaborate with cross-functional teams on IT projects and deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of TCP/IP, DNS, and DHCP protocols
- Familiarity with Microsoft Office 365 and cloud services
- Strong problem-solving skills with analytical mindset
- Excellent written and verbal communication abilities
- Ability to lift 30lbs and work in server room environments
- Oklahoma City residency preferred (local candidates only)