Job Description
Launch your career with TechFlow Solutions, a leading IT services provider in San Antonio! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of San Antonio's tech corridor.
Our ideal candidates are tech-savvy problem-solvers with a passion for customer service and a desire to grow in the IT field. You'll gain hands-on experience with cutting-edge technologies while supporting diverse industries across the Alamo City.
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document all technical issues and resolutions in our ticketing system
- Collaborate with senior technicians to resolve complex technical problems
- Assist with cybersecurity protocols and data protection measures
- Conduct routine system maintenance and performance optimization
- Train end-users on software applications and best practices
- Participate in IT infrastructure projects as assigned
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs occasionally for equipment handling