Job Description
Launch your career with TechNova Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Colorado Springs. As a cornerstone of our operations, you'll provide essential technical assistance while growing your expertise in a cutting-edge environment. Enjoy competitive compensation, comprehensive training, and clear pathways to advancement. Join us in shaping the future of technology!
Responsibilities
- Diagnose and resolve hardware/software issues for internal clients
- Install, configure, and maintain computer systems and networks
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex system implementations
- Provide exceptional customer service via ticketing systems and direct support
- Assist with cybersecurity best practices and compliance monitoring
- Participate in team training sessions and skill development workshops
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and as part of a collaborative team
- Valid Colorado driver's license (for occasional site visits)