Job Description
Launch your tech career with Tech Innovations Inc., a leading digital transformation firm in Chicago! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team. As a cornerstone of our operations, you'll provide critical technical support to enterprise clients while receiving mentorship from industry veterans. Our comprehensive training program ensures rapid skill development in cloud infrastructure, cybersecurity fundamentals, and enterprise systems management. Join us to build a foundation for long-term growth in Chicago's thriving tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Deploy and configure Windows/macOS systems using SCCM/JAMF
- Manage Active Directory accounts and group policies
- Document IT procedures and knowledge base articles
- Collaborate with vendors for equipment procurement and maintenance
- Support cybersecurity initiatives including patch management
- Provide Tier 1 support via phone, email, and ticketing systems
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS administration
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service aptitude
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional off-site support
- 1-2 years internship/volunteer IT experience acceptable