Job Description
Are you ready to launch a successful career in technology?
Apex Digital Systems is seeking a highly motivated **Entry Level IT Support Specialist** to join our growing team in Los Angeles. We specialize in providing top-tier technology solutions to local businesses and are looking for ambitious individuals who are eager to learn and develop their technical skills in a fast-paced environment.
We pride ourselves on our collaborative culture and offer a comprehensive training program to help you transition from a motivated learner to a certified IT professional. If you are detail-oriented and passionate about technology, we want to meet you.
Apex Digital Systems is seeking a highly motivated **Entry Level IT Support Specialist** to join our growing team in Los Angeles. We specialize in providing top-tier technology solutions to local businesses and are looking for ambitious individuals who are eager to learn and develop their technical skills in a fast-paced environment.
We pride ourselves on our collaborative culture and offer a comprehensive training program to help you transition from a motivated learner to a certified IT professional. If you are detail-oriented and passionate about technology, we want to meet you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of workstations, printers, and mobile devices.
- Respond to help desk tickets and user inquiries via phone and email in a timely manner.
- Perform routine system updates, backups, and security patching.
- Collaborate with senior engineers to diagnose complex technical problems and implement solutions.
- Maintain accurate documentation of technical procedures and issue logs.
- Ensure a clean and organized IT workspace for all team members.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience is a plus).
- Basic knowledge of computer hardware components and operating systems (Windows, macOS).
- Familiarity with networking concepts (IP addressing, DNS, basic router configuration).
- Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
- Excellent communication skills, both verbal and written, to interact with non-technical users.
- A valid driver’s license and willingness to travel to client sites within the LA metro area.
- A proactive attitude and a desire to obtain industry certifications such as CompTIA A+.