Job Description
Launch your IT career in the heart of NYC with TechNova Solutions! We're seeking passionate tech newcomers to join our dynamic team as Entry-Level IT Support Specialists. You'll be the backbone of our digital infrastructure, solving technical challenges and empowering users. Enjoy hands-on training, mentorship from industry veterans, and a path to grow into specialized IT roles. If you're ready to transform your technical curiosity into a professional journey, apply now!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document all incidents and resolutions in ITSM systems
- Assist with network monitoring and basic infrastructure maintenance
- Train employees on new software and cybersecurity best practices
- Collaborate with senior engineers on complex system deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of OS troubleshooting (Windows 10/11, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional off-site support