Job Description
Join our dynamic Las Vegas team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to provide critical technical support to our growing client base. This role offers hands-on experience in a fast-paced environment with rapid advancement opportunities. Perfect for recent graduates or career changers seeking to break into the tech industry.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and Mac environments
- Provide remote and on-site technical support to clients in the Las Vegas area
- Manage helpdesk tickets using ServiceNow with SLA adherence
- Deploy and configure new workstations and peripheral devices
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Customer service experience with problem-solving aptitude
- CompTIA A+ or similar certification (or willingness to obtain within 3 months)
- Valid driver's license and reliable transportation for occasional site visits
- Ability to work rotating weekend shifts during critical deployments