Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Fort Worth! We're urgently hiring motivated individuals to provide critical technical support and maintain our digital infrastructure. This is your golden ticket to launch a rewarding career in technology with hands-on experience in network administration, cybersecurity, and system troubleshooting.
Our culture thrives on innovation and continuous learning, offering unparalleled mentorship from industry veterans. Enjoy competitive benefits, flexible scheduling options, and opportunities for rapid advancement based on performance.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Monitor network performance and implement security protocols
- Document technical procedures and create user training materials
- Collaborate with senior engineers on complex system deployments
- Manage inventory of IT assets and procurement requests
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- 0-2 years of IT support or helpdesk experience
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking
- Strong problem-solving abilities with customer service focus
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work in varied environments
- Basic understanding of cybersecurity best practices
- Excellent written and verbal communication skills