Job Description
Are you ready to launch your career in the fast-paced world of technology? TechNova Solutions is seeking a motivated Entry Level IT Support Associate to join our dynamic team in Mesa, AZ. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations and providing exceptional user support. We offer a comprehensive training program to help you grow from a beginner into a skilled IT professional.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career advancement within a growing tech firm.
- State-of-the-art office environment in the heart of Mesa.
- Continuous learning and professional development resources.
We are looking for candidates who are eager to learn, possess a strong work ethic, and are ready to solve complex technical problems with a smile.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (Zendesk/ServiceNow).
- Install, configure, and troubleshoot hardware and software for end-users.
- Manage and maintain network infrastructure, including printers, routers, and workstations.
- Respond to help desk tickets within defined Service Level Agreements (SLAs).
- Document technical issues and resolutions in the knowledge base for future reference.
- Assist in IT asset management and inventory control.
- Collaborate with senior IT staff to resolve escalated technical issues.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-centric approach.
- Basic understanding of networking concepts (LAN, WAN, IP addressing) is a plus.
- Ability to lift and move IT equipment (up to 50 lbs) as required.
- Relevant certifications (CompTIA A+, Network+) are a significant advantage.