Job Description
Join our award-winning team in Austin, TX! We're urgently hiring motivated individuals for full-time entry-level roles with comprehensive paid training. No experience necessary – we provide all the tools you need to succeed!
At TechSolutions Pro, we believe in nurturing talent. Our paid training program covers industry-leading software, client communication protocols, and technical troubleshooting. You'll gain valuable skills while earning a competitive salary and benefits package. Perfect for career changers or recent graduates!
Our Austin office features a modern, collaborative workspace with flexible hours, growth opportunities, and a supportive culture. If you're eager to learn, grow, and build a long-term career in tech support, apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Master internal software systems during paid training period
- Troubleshoot technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior team members to resolve complex problems
- Meet performance metrics for response times and resolution rates
- Participate in weekly skill-development workshops
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication abilities
- Ability to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Reliable internet access for remote training components
- Commitment to 40-hour work schedule (Monday-Friday)