Job Description
Join GlobalTech Solutions' dynamic team as an Entry Level Customer Support Specialist in Jacksonville, FL! We're urgently hiring motivated individuals ready to launch their careers in a fast-paced tech environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities with our industry-leading company.
Why Join Us?
- Competitive salary with performance bonuses
- Full health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with hardware/software products
- Document cases accurately in CRM systems
- Collaborate with senior team members on complex issues
- Meet daily performance metrics for response times
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and team player mentality