Job Description
We are seeking enthusiastic and motivated individuals to join our growing team in New York City. This is an entry-level opportunity with comprehensive training provided for all new hires. You do not need prior technical experience; we are looking for people who are eager to learn and grow.
As a Customer Support Specialist, you will play a vital role in our client success initiatives. You will interact with diverse clients, resolve issues efficiently, and contribute to a positive company culture. Join us today and take the first step toward a rewarding career in customer service.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on satisfaction.
- Provide technical support and troubleshooting assistance for our products/services.
- Document detailed notes and interactions in our Customer Relationship Management (CRM) system.
- Collaborate with the support team to identify trends and improve service processes.
- Meet daily and weekly performance targets regarding response time and customer satisfaction.
- Assist in the onboarding of new clients and ensuring they understand our offerings.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work flexible shifts, including weekends and holidays.
- A stable internet connection and a quiet home office environment (if remote).
- A positive attitude and willingness to learn new technologies.