Job Description
Are you looking to kickstart your career in a dynamic tech environment?
We are a growing tech company in the heart of San Jose, CA, seeking a motivated Entry-Level Customer Support Specialist to join our team. This is the perfect opportunity for recent graduates or those seeking a career change to gain valuable experience in a fast-paced industry. We provide comprehensive training, so no prior technical experience is required!
Why Join Us?
- Flexible Part-Time Schedule: Enjoy a work-life balance with hours that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
- Career Growth: Clear pathways for promotion to Senior Support and Management roles.
- Modern Workplace: Enjoy a collaborative and inclusive office culture in San Jose.
Responsibilities
- Assist Customers: Resolve inquiries via chat, email, and phone with patience and professionalism.
- Technical Troubleshooting: Guide users through basic system issues and provide step-by-step solutions.
- Documentation: Accurately log customer interactions and feedback into our CRM system.
- Team Collaboration: Work closely with the product and sales teams to improve user satisfaction.
- Training: Complete product training modules to stay updated on our latest services.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills in English.
- Computer Literacy: Basic proficiency with computers and navigating web browsers.
- Attitude: A positive, eager-to-learn attitude and a desire to help others.
- Reliability: Ability to work a consistent part-time schedule (e.g., evenings or weekends).