Job Description
Join TechFlow Solutions as an Entry Level Customer Support Specialist and kickstart your career in tech! We're seeking motivated individuals in El Paso to provide exceptional remote customer service for our SaaS platform. No prior experience required – we provide comprehensive training to help you succeed. Enjoy flexible remote work while supporting enterprise clients with technical inquiries, troubleshooting, and account management. This role offers growth opportunities into technical or sales tracks within 12 months.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document cases in CRM system with detailed resolution notes
- Collaborate with Tier 2 engineers for complex technical escalations
- Conduct product demonstrations for new clients during onboarding
- Monitor support tickets to maintain <15 minute response SLA
- Identify trends in customer feedback for product improvement suggestions
- Participate in weekly team training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer proficiency with MS Office suite
- Strong written and verbal communication skills in English and Spanish
- Ability to work independently in remote setting
- Customer service mindset with patience and empathy
- Typing speed of 40+ WPM with accuracy
- Reliable internet connection and quiet home office space
- Authorization to work in the United States