Job Description
Join our dynamic team as an Entry Level Customer Support Specialist! We're urgently hiring remote professionals in Long Beach, CA with no prior experience required. This is your opportunity to launch a rewarding career in customer service while enjoying flexible remote work.
Nexus Global Solutions is a fast-growing tech company dedicated to delivering exceptional client experiences. We provide comprehensive training and mentorship to help you succeed. Enjoy competitive benefits, including health insurance, paid time off, and professional development opportunities.
As a fully remote position, you'll work from anywhere in the United States while supporting our diverse client base. Perfect for recent graduates or career changers looking to enter the tech industry.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance to clients
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Continuously improve product knowledge through training modules
- Contribute to knowledge base articles and FAQ updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required - we provide comprehensive training
- Strong communication skills and excellent problem-solving abilities
- Comfortable working with computers and learning new software
- Ability to type 30+ words per minute with accuracy
- Self-motivated with strong time management skills
- Reliable internet connection and quiet home office environment
- Must be authorized to work in the United States