Job Description
Are you looking for an exciting entry-level opportunity in Albuquerque? Sandia Tech Services is currently seeking a dedicated Customer Support Specialist to join our growing team. In this part-time role, you will play a crucial role in ensuring our clients receive top-notch service while gaining valuable industry experience.
We pride ourselves on a modern, collaborative work environment that prioritizes employee growth. Whether you are a student or looking to pivot your career, this is the perfect place to start.
Responsibilities
- Respond to customer inquiries via email and phone in a timely and professional manner.
- Utilize CRM software to track customer interactions and update records accurately.
- Assist in troubleshooting basic technical issues and providing clear, step-by-step solutions.
- Collaborate with the team to improve service processes and customer satisfaction scores.
- Participate in daily team meetings and training sessions to enhance product knowledge.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a part-time schedule.
- A friendly, patient, and problem-solving mindset.