Job Description
Start your career immediately with our paid training program! GrowthTech Solutions is hiring motivated Entry Level Customer Support Specialists in Raleigh, NC. No experience required – we provide comprehensive paid training to launch your career in tech support. Join our innovative team and gain valuable skills while earning a competitive salary. This full-time position offers growth opportunities and benefits. Apply now and begin your professional journey today!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Diagnose and resolve technical issues efficiently
- Document customer interactions and solutions in CRM systems
- Collaborate with senior team members during training period
- Meet performance metrics for response times and resolution rates
- Continuously develop product knowledge through training modules
- Maintain positive customer relationships throughout support process
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Customer service mindset with problem-solving aptitude
- Ability to work in fast-paced, team-oriented environment
- Reliable internet connection for remote training components
- Flexibility to work occasional evenings/weekends if needed
- Passion for technology and helping others