Job Description
Launch your career in Minneapolis with our entry-level customer support program designed specifically for ambitious newcomers. No prior experience needed—we provide comprehensive training and mentorship to help you thrive. Join a dynamic team at Minneapolis Innovations Group and build foundational skills in communication, problem-solving, and client relationship management. Enjoy competitive benefits, growth opportunities, and a supportive workplace culture that values fresh perspectives.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with senior team members to resolve complex customer issues
- Contribute to process improvement initiatives and team training sessions
- Meet daily performance metrics while maintaining service quality standards
- Participate in cross-functional projects to expand product knowledge
- Support customer retention efforts through proactive engagement
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Zero prior experience necessary—training provided
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer applications and willingness to learn new software
- Positive attitude with genuine desire to help others
- Ability to work independently and as part of a collaborative team
- Reliability and punctuality with consistent attendance