Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and kickstart your career in the thriving tech sector! We're seeking motivated individuals with no prior experience to provide exceptional service to our clients. At GrowthStream Solutions, we believe in nurturing talent and offering comprehensive training to help you succeed. This immediate hire opportunity includes competitive pay, structured career progression, and a vibrant work environment in Manchester's bustling city center.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with senior team members to escalate complex cases
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to team performance goals and quality metrics
- Maintain accurate customer records and update information in real-time
- Support marketing initiatives by gathering customer feedback and insights
Qualifications
- No prior experience required - we provide full training!
- Excellent communication skills and clear speaking voice
- Proficient in basic computer applications and quick learner of new software
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including weekends (rotational)
- Positive attitude and willingness to learn in a fast-paced environment
- High school diploma or equivalent required
- Must be eligible to work in the UK