Job Description
Launch your career with Growth Horizon Solutions, a leading innovator in customer experience technology! We're seeking motivated individuals for our entry-level Customer Support Specialist role in Columbus, Ohio. No prior experience required – we provide comprehensive training to help you thrive in a dynamic, collaborative environment. Join our team of dedicated professionals and gain valuable skills while making a real impact on our clients' success.
As a Customer Support Specialist, you'll be the first point of contact for our valued customers, resolving inquiries with empathy and efficiency. Our supportive culture emphasizes professional growth, with clear pathways for advancement into roles like Team Lead or Product Specialist. Enjoy competitive benefits, including health insurance, paid time off, and tuition reimbursement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and accuracy
- Document all interactions in our CRM system while maintaining detailed case notes
- Collaborate with senior team members to resolve complex technical issues
- Participate in daily training sessions to master product knowledge and service protocols
- Meet key performance metrics including response time and customer satisfaction scores
- Identify opportunities for process improvements and share feedback with management
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Strong communication skills with excellent written and verbal abilities
- Basic computer proficiency and willingness to learn new software
- Ability to work independently and as part of a team in a fast-paced setting
- Customer-focused mindset with a passion for helping others
- Reliable attendance and punctuality
- Positive attitude and adaptability to changing priorities