Job Description
Launch your career with TechStart Chicago! We're seeking motivated Entry-Level Customer Support Specialists to join our growing team. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling options, and a supportive environment designed for growth. Join our mission to deliver exceptional service while building valuable skills for your future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics including response time and satisfaction scores
- Identify opportunities to improve customer experience
- Assist with basic troubleshooting for technical inquiries
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in documentation
- Team player with collaborative approach
- No prior experience necessary – training provided!