Job Description
Are you eager to launch your career in the fast-paced tech industry? Apex Digital Solutions is currently hiring motivated individuals for our Entry Level Customer Support team in Los Angeles. We are looking for passionate people who are ready to learn, grow, and make a real impact.
We pride ourselves on our culture of mentorship and professional development. If you have a positive attitude and a willingness to learn, this is the perfect place to start your professional journey. We provide all necessary training, so no prior experience is required.
What You Will Do:
- Provide exceptional customer service via phone, email, and live chat.
- Answer client inquiries and resolve issues efficiently and professionally.
- Collaborate with the sales team to identify customer needs.
- Learn and utilize our internal CRM systems to track customer data.
- Participate in weekly training sessions to improve product knowledge.
- Contribute to team goals and help maintain a high client satisfaction rate.
Requirements:
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office, web browsers).
- Able to work full-time hours in our Los Angeles office.
- Valid driver's license and reliable transportation (optional but preferred).
- Eager to learn and adapt to new technologies quickly.
Responsibilities
- Assist customers with inquiries regarding products and services.
- Diagnose and troubleshoot basic technical issues.
- Maintain a positive and professional tone in all communications.
- Document customer interactions and feedback accurately.
- Collaborate with cross-functional teams to solve complex problems.
Qualifications
- No prior experience necessary; we train!
- Must be authorized to work in the United States.
- Strong problem-solving mindset.
- Ability to work in a team-oriented environment.
- Reliable internet connection and computer access.