Job Description
Join our dynamic Denver-based team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with excellent communication skills to provide exceptional service to our growing client base. This immediate hire position offers comprehensive training and career growth opportunities in a collaborative environment. If you're passionate about helping others and eager to launch your career in tech support, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using our proprietary knowledge base
- Document customer interactions and maintain accurate case records
- Collaborate with senior team members to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Strong problem-solving and active listening abilities
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Valid US work authorization required