Job Description
Join GlobalConnect Solutions as an Entry Level Customer Support Specialist and kickstart your career today! We're hiring immediately for motivated individuals with no prior experience – we provide comprehensive training. Enjoy the flexibility of remote work or our modern Jacksonville office. This is your chance to develop valuable skills in communication, problem-solving, and client relationship management in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our knowledge base and troubleshooting guides
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training sessions to enhance product knowledge
- Identify and escalate customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (no college degree required)
- Excellent written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Reliable internet connection for remote work option
- Positive attitude and willingness to learn
- Ability to work independently in a remote setting
- Must be available for flexible scheduling including evenings/weekends