Job Description
Join our dynamic team at Denver Tech Solutions and launch your career in tech support! We're seeking motivated entry-level professionals to provide exceptional customer service for our cutting-edge SaaS platform. This immediate hire opportunity offers comprehensive training, career growth pathways, and a collaborative work environment in Denver's vibrant tech hub. Perfect for recent graduates or career changers looking to break into the tech industry with no prior experience required.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using our proprietary support tools and documentation
- Document all interactions in CRM system while maintaining accurate case records
- Collaborate with senior team members to resolve complex escalations
- Meet performance metrics including response time and customer satisfaction scores
- Continuously update knowledge base through training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Customer service mindset with problem-solving aptitude
- Ability to work independently and in team environments
- Reliable transportation to our downtown Denver office
- Must be available for immediate start (within 7 days)