Job Description
Join our dynamic team at Apex Solutions Group as an Entry Level Customer Support Specialist! This is an immediate hire opportunity for motivated individuals ready to launch their career in Charlotte's thriving tech hub. We offer comprehensive training, competitive compensation, and a supportive environment where your growth is prioritized.
As the first point of contact for our clients, you'll resolve technical inquiries, troubleshoot issues, and deliver exceptional service. No experience required – we provide all necessary training! This role includes full benefits, flexible scheduling options, and opportunities for rapid advancement into specialized technical tracks.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using knowledge base and diagnostic tools
- Document interactions accurately in CRM system with detailed notes
- Collaborate with senior technicians on complex escalations
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal/written communication skills
- Basic computer proficiency (Windows, Office Suite)
- Strong problem-solving abilities
- Ability to work in fast-paced environment
- Customer service mindset with empathy
- Must pass background check and drug screen