Job Description
Join our dynamic team at Urban Growth Solutions and launch your career in customer support! We're seeking motivated individuals with no prior experience to fill immediate full-time roles in our Portland headquarters. As a Customer Support Specialist, you'll be the first point of contact for our clients, providing exceptional service and resolving inquiries with empathy and efficiency. We offer comprehensive on-the-job training, a supportive work environment, and opportunities for growth within our company. If you're a quick learner with a passion for helping others, this is your chance to start a rewarding career today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product and service issues with clear communication
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for response and resolution times
- Contribute to process improvements based on customer feedback
- Maintain thorough knowledge of company products and services
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Ability to type 30+ words per minute
- Proficient with basic computer applications
- Customer service mindset with problem-solving aptitude
- Flexibility to work occasional weekends or holidays
- Must pass background check and drug screening