Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and kickstart your career today! No prior experience required—just a passion for helping others and a desire to grow. We're hiring immediately for our New Orleans headquarters, offering paid training, competitive benefits, and a supportive work environment. Perfect for recent graduates or career changers looking to build professional skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for call quality and resolution time
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Zero prior experience required—training provided
- Strong communication and interpersonal skills
- Basic computer literacy and typing proficiency
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown location
- Passion for customer satisfaction