Job Description
Launch Your Career in Charlotte, NC – No Experience Required!
Apex Support Services is looking for ambitious individuals to join our Entry-Level Customer Support team. We are a fast-growing company dedicated to providing exceptional service, and we are hiring immediately for motivated candidates ready to learn and grow.
What We Offer:
- Immediate Hiring: Start your career within days of applying.
- Full Paid Training: No prior experience needed; we teach you everything.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on performance.
- Career Advancement: Promote from within to Senior Specialist and Management roles.
If you have a positive attitude and a desire to help others, this is the perfect opportunity for you.
Responsibilities
- Provide high-quality customer service via phone, email, and chat to resolve inquiries and complaints.
- Assist clients with product navigation, billing questions, and account troubleshooting.
- Document all customer interactions accurately in our internal database.
- Identify and escalate complex issues to senior leadership when necessary.
- Maintain a professional and positive demeanor while managing high call volumes.
- Participate in daily team meetings to align on goals and performance metrics.
Qualifications
- High school diploma or equivalent (or currently attending).
- Must be 18 years or older.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo background checks and drug screenings.