Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist! No prior experience required – we provide comprehensive training to kickstart your career. This immediate opportunity offers competitive pay, growth potential, and a supportive environment in Boston's thriving business district. Perfect for recent graduates or career changers seeking to build professional skills while helping clients achieve their goals.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing product and process training
- Contribute to improving customer experience through feedback
- Maintain positive relationships with clients and colleagues
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong verbal communication skills in English
- Basic computer proficiency with ability to learn new software
- Positive attitude and eagerness to learn
- Reliable transportation to downtown Boston location
- Ability to work independently and as part of a team
- Flexibility to work occasional evenings (4:00 PM - 8:00 PM)
- No prior experience necessary – we train you!