Job Description
Join our dynamic team at Apex Solutions Group as we rapidly expand our Atlanta operations! We're urgently seeking motivated Entry Level Customer Support Specialists to deliver exceptional service to our growing client base. No prior experience is required – we provide comprehensive training and career advancement opportunities. If you're a people person with strong communication skills and a desire to grow professionally, this is your chance to launch a rewarding career in Atlanta's thriving business district.
What We Offer:
- Competitive salary with performance-based bonuses
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic technical issues and troubleshoot product concerns
- Document customer interactions in our CRM system
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing training and skill development
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Excellent problem-solving abilities
- Reliable internet connection for remote work options
- Valid Georgia driver's license (if field visits required)