Job Description
Join Atlanta's fastest-growing startup as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to launch their careers in customer success. Our comprehensive training program equips you with essential skills while offering competitive benefits, growth opportunities, and a dynamic team environment. If you're passionate about helping others and ready to grow professionally, this is your perfect starting point.
What We Offer:
- Paid 4-week training program
- Health/dental/vision insurance
- Flexible hybrid work schedule
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with senior team members to resolve complex issues
- Identify opportunities to improve customer satisfaction
- Participate in daily team huddles and training sessions
- Maintain accurate records of customer interactions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Willingness to learn new technologies quickly
- Positive attitude and team player mindset
- No prior experience necessary - training provided