Job Description
Join our dynamic team as an Entry Level Customer Support Specialist at Global Innovations Inc. We're seeking motivated individuals to deliver exceptional service while launching their careers. This immediate hire opportunity offers comprehensive training, competitive benefits, and a collaborative environment in Oklahoma City's thriving tech hub. Perfect for recent graduates or career changers ready to make an impact!
Why Join Us?
- Accelerated career growth with mentorship programs
- Flexible hybrid work arrangements
- Health/dental/vision insurance from day one
- 401(k) with company matching
- Tuition reimbursement for professional development
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify opportunities for service improvements
- Process orders and returns with precision
- Participate in weekly product knowledge sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Proficient with Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving aptitude
- Positive attitude with service-oriented mindset
- Must pass background check and drug screening