Job Description
Start your tech career with no experience required! Innovate Solutions Inc. is seeking passionate Entry Level Customer Support Specialists in Raleigh, NC. Join our dynamic team where we invest in your growth through comprehensive training programs. You'll be the friendly voice helping clients navigate our cutting-edge software solutions while building foundational skills in tech support, communication, and problem-solving. Enjoy a collaborative work environment with mentorship opportunities, competitive benefits, and clear career advancement paths in one of America's fastest-growing tech hubs.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for SaaS products
- Troubleshoot technical issues using step-by-step guidance protocols
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with senior team members to resolve complex escalations
- Participate in weekly training sessions to master product knowledge
- Identify trends in customer feedback to improve service quality
- Support product testing initiatives during new feature rollouts
Qualifications
- High school diploma or equivalent; college degree preferred
- No prior experience required - we provide full paid training!
- Strong verbal communication and active listening skills
- Basic proficiency with Microsoft Office and web applications
- Ability to learn technical concepts quickly and follow processes
- Customer-first mindset with patience and empathy
- Must be authorized to work in the United States
- Reliable transportation to our Raleigh office