Job Description
Launch your career with Innovate Solutions Group! We're seeking motivated Entry Level Customer Support Specialists to join our dynamic team in Oklahoma City. No experience necessary – we provide comprehensive training and a supportive environment where you can grow professionally. This immediate hire opportunity offers competitive pay, benefits, and clear pathways for advancement. If you're a quick learner with excellent communication skills and a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process customer orders, returns, and service requests accurately
- Document interactions and maintain detailed customer records
- Collaborate with team members to resolve complex issues
- Adhere to company policies and service standards
- Continuously improve product knowledge and support techniques
- Support departmental goals and KPIs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Customer-focused mindset and patience
- Ability to work flexible hours including weekends
- Positive attitude and eagerness to learn
- Must be authorized to work in the US