Job Description
Are you ready to kickstart your career in a dynamic environment?
Oklahoma Tech Solutions is urgently hiring motivated Entry Level Customer Support Specialists in Oklahoma City. If you are eager to learn, possess a positive attitude, and want to work for a company that invests in its people, we want to meet you.
We are looking for individuals who are ready to grow into technical support roles. No prior experience is required; we provide comprehensive paid training to set you up for success.
Why Join Us?
- Competitive starting salary ($38k - $50k).
- Comprehensive paid training program.
- Career growth opportunities within the company.
- Modern office environment in downtown OKC.
Responsibilities
- Assist customers via phone, email, and live chat regarding products and services.
- Diagnose and troubleshoot basic technical issues for new users.
- Maintain accurate and up-to-date records of customer interactions in our CRM system.
- Collaborate with the sales team to identify opportunities for upselling.
- Stay updated on product knowledge through ongoing training sessions.
- Resolve complaints professionally to ensure high customer satisfaction scores.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work flexible hours, including evenings and weekends.
- Problem-solving mindset and a desire to learn new technologies.