Job Description
Launch your career with Apex Dynamics Inc., a leading tech solutions provider in Charlotte's thriving business district. We're seeking motivated Entry-Level Customer Support Specialists to join our award-winning team. No prior experience required—just your enthusiasm, strong communication skills, and dedication to exceptional customer service. Enjoy competitive pay, comprehensive training, and growth opportunities in a dynamic environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions using Salesforce CRM system
- Collaborate with senior team members to resolve complex issues
- Identify upsell opportunities and promote company services
- Participate in weekly product knowledge training sessions
- Maintain accurate customer records and feedback documentation
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and Google Workspace
- Ability to multitask in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends