Job Description
Join our dynamic team immediately! We're urgently hiring motivated individuals with no prior experience for our Entry-Level Customer Support Specialist position at Phoenix Solutions Group. Enjoy comprehensive paid training, flexible scheduling, and career growth opportunities in a supportive environment.
Why You'll Love Working With Us:
- Comprehensive paid training program
- Health benefits after 90 days
- Performance-based quarterly bonuses
- Modern downtown Phoenix office
- Referral program ($500 bonus)
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions in CRM system
- Collaborate with senior team members on complex issues
- Meet daily performance metrics (calls/responses)
- Participate in weekly training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong communication skills (written/verbal)
- Basic computer proficiency (MS Office, email)
- Ability to work flexible shifts
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Phoenix
- Passion for helping others