Job Description
Join our dynamic team at Phoenix Innovations Group as an Entry Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to launch their careers in a fast-growing tech environment. Enjoy comprehensive training, mentorship from industry experts, and a supportive workplace culture that values growth. This full-time position offers competitive pay, benefits, and opportunities for advancement within our Phoenix headquarters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Contribute to process improvement initiatives
- Participate in ongoing product and service training
- Meet daily performance metrics for response times and resolution rates
- Assist with special projects as assigned by the team lead
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote training components
- No prior experience required - we provide full training!