Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to join our dynamic team. Our comprehensive training program will equip you with the skills needed to thrive in a fast-paced environment. Enjoy competitive pay, flexible scheduling options, and opportunities for career advancement within our Austin headquarters.
Why Work With Us?
• Industry-leading onboarding program
• Collaborative team culture
• Career development pathways
• Health benefits and 401(k) matching
• Modern downtown Austin workspace
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues using internal knowledge base
- Document customer interactions in CRM system
- Collaborate with technical team for complex escalations
- Meet daily performance metrics for response time
- Participate in weekly training sessions
- Contribute process improvement suggestions
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent
- Strong communication skills (written & verbal)
- Basic computer literacy and typing proficiency
- Ability to multitask in a fast-paced environment
- Problem-solving mindset and attention to detail
- Reliable internet connection for remote work option
- Positive attitude and eagerness to learn