Job Description
Join Nexus Solutions Inc. and kickstart your career tomorrow! We're seeking motivated Entry-Level Customer Support Specialists to join our dynamic team in San Jose. This immediate hire position offers comprehensive training, growth opportunities, and a collaborative environment where your voice matters. Help shape our customer experience while developing valuable tech and communication skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document cases accurately in CRM systems and track resolution progress
- Collaborate with technical teams to resolve complex customer issues
- Identify trends in customer feedback to improve service quality
- Participate in daily team meetings to share best practices
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and basic troubleshooting
- Ability to multitask in a fast-paced environment
- Positive attitude and eagerness to learn
- Valid authorization to work in the US