Job Description
Launch your career in tech with TechNova Solutions! We're seeking passionate individuals with no prior experience for our Customer Support Specialist role. Join our dynamic team in Washington DC and receive comprehensive training to excel in customer engagement, technical troubleshooting, and client satisfaction. This position offers growth opportunities into sales, product management, or technical leadership paths. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment where your success is our priority.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions using our CRM system while maintaining accurate data entry
- Collaborate with technical teams to resolve complex customer issues
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer experience
- Meet monthly key performance indicators for response time and resolution rates
Qualifications
- High school diploma or equivalent; college students welcome to apply
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to work in a fast-paced environment with changing priorities
- Reliable transportation to our downtown DC headquarters
- Positive attitude and eagerness to develop new skills
- U.S. work authorization and ability to pass background check