Job Description
Join our dynamic team at Oakland Innovations Inc. as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional service to our growing client base. Enjoy competitive pay, comprehensive paid training, and career advancement opportunities in a collaborative Oakland environment. Full-time benefits include health insurance, paid time off, and retirement savings plan. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions in CRM system with precision
- Collaborate with technical team to escalate complex cases
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong verbal and written communication skills
- Proficient with basic computer applications
- Ability to work in fast-paced team environment
- Customer service mindset with empathy
- Reliable transportation to Oakland office