Job Description
Join our dynamic team immediately! Coastal Innovations Group is urgently seeking motivated Entry-Level Customer Support Specialists in Virginia Beach, VA. No prior experience required – we provide comprehensive training!
Are you ready to launch your career with a forward-thinking company? We're expanding our support team and need passionate individuals eager to learn and grow. Enjoy competitive pay, benefits, and a collaborative environment where your contributions make a real impact.
What We Offer:
- Full-time position with immediate start
- Paid training and career development
- Comprehensive health benefits package
- Modern downtown office with ocean views
- Team outings and performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using troubleshooting guides
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Meet daily performance and quality targets
- Contribute to process improvement initiatives
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – open to all backgrounds
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Office suite)
- Ability to multitask in a fast-paced environment
- Positive attitude and eagerness to learn
- Reliable transportation to Virginia Beach office
- Must pass background check