Job Description
Launch your career with Oakland Opportunity Group! We're seeking motivated individuals with no prior experience for our entry-level Customer Support Specialist role. This is your gateway to the tech industry with comprehensive training, mentorship, and growth opportunities. Join our dynamic team in the heart of Oakland and build a foundation for long-term success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with senior team members to resolve escalated issues
- Participate in daily training sessions to master company products
- Contribute to team performance goals and quality metrics
- Identify opportunities for process improvements
Qualifications
- No prior experience required - we train everyone from day one
- High school diploma or GED equivalent
- Excellent verbal and written communication skills
- Basic computer proficiency (typing, email, browsers)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies