Job Description
Launch your career with MemTech Solutions as an Entry Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to join our dynamic remote team in Memphis. This full-time position offers comprehensive training and growth opportunities in a supportive environment. Help shape our customer experience while building valuable skills in communication, problem-solving, and digital tools. Enjoy the flexibility of remote work while being part of a company invested in your professional development. No experience required – we provide all necessary training!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues using knowledge base resources and step-by-step guidance
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex escalations
- Continuously improve product knowledge through training modules
- Meet weekly performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong written and verbal communication skills
- Proficient with basic computer applications (email, browsers, MS Office)
- Ability to learn new technologies quickly
- Exceptional patience and customer-focused mindset
- Reliable high-speed internet connection for remote work
- Self-motivated with strong time management abilities
- Residency in Memphis, TN area preferred